Privacy Policy

Craft Leigh Designs respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or place an order.

Who We Are

Craft Leigh Designs is a handmade wooden gifts and home accessories business based in Pudsey, West Yorkshire.

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Email: craftleighdesigns1@gmail.com

Information We Collect

We may collect personal information when you:

Place an order

Send us an email or message

Request a bespoke or personalised order

The information we collect may include:

Your name

Email address

Phone number

Delivery address

Billing address

Order details

Payment confirmation details

Messages or enquiries you send to us

We do not store full payment card details. Payments are processed securely through the payment provider used at checkout.

How We Use Your Information

We use your personal information to:

Process and complete your order

Arrange delivery

Respond to enquiries

Create personalised or bespoke items

Provide customer support

Handle returns, refunds or order issues

Keep records for tax and accounting purposes

Improve our website and customer experience

We only use your information where we have a valid reason to do so, such as fulfilling your order, responding to your enquiry, meeting legal obligations or running our business properly.

Personalised Orders

If you order a personalised item, we may use the name, wording or details you provide to create your product.

Please make sure all personalised details are correct before placing your order.

Sharing Your Information

We only share your information where necessary.

This may include sharing information with:

Delivery companies, so your order can be sent

Payment providers, so your payment can be processed

Website or ecommerce providers, so the website can operate

Accountants, if required for business records

Legal or official authorities, if required by law

We do not sell your personal information.

How Long We Keep Your Information

We only keep your information for as long as necessary.

Order and transaction records may be kept for tax, accounting and legal purposes.

Enquiry messages may be kept for a reasonable period so we can manage customer service and bespoke order requests.

Your Rights

You have rights over your personal information.

You may be able to request:

A copy of the personal information we hold about you

Correction of incorrect information

Deletion of your information, where legally possible

Restriction of how your information is used

Withdrawal of consent, where consent has been used

To make a request, please contact us using the email address above.

Cookies

Our website may use cookies to help the website work properly, improve the shopping experience and understand how visitors use the site.

You can manage cookies through your browser settings or through any cookie options shown on the website.

Keeping Your Information Safe

We take reasonable steps to protect your personal information and keep it secure.

However, no website or online service can be guaranteed to be completely secure.

Third Party Links

Our website may include links to third party websites, such as social media pages or marketplace profiles.

We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

Last updated: May 2026